![2 Chapter The Gaps Model of Service Quality The Customer Gap The Provider Gaps: Gap 1 – not knowing what customers expect Gap 2 – not having the. - ppt download 2 Chapter The Gaps Model of Service Quality The Customer Gap The Provider Gaps: Gap 1 – not knowing what customers expect Gap 2 – not having the. - ppt download](https://images.slideplayer.com/14/4223215/slides/slide_9.jpg)
2 Chapter The Gaps Model of Service Quality The Customer Gap The Provider Gaps: Gap 1 – not knowing what customers expect Gap 2 – not having the. - ppt download
![2-1 The Gaps Model of Service Quality The Customer Gap The Provider Gaps: Gap 1 – The Listening Gap not knowing what customers expect Gap 2 – - ppt download 2-1 The Gaps Model of Service Quality The Customer Gap The Provider Gaps: Gap 1 – The Listening Gap not knowing what customers expect Gap 2 – - ppt download](https://images.slideplayer.com/26/8889368/slides/slide_13.jpg)
2-1 The Gaps Model of Service Quality The Customer Gap The Provider Gaps: Gap 1 – The Listening Gap not knowing what customers expect Gap 2 – - ppt download
Service Quality Gap Model Source: A. Parasuraman, Valarie A. Zeitham l,... | Download Scientific Diagram
![The Extended Gap Model of Service Quality In their model, the authors... | Download Scientific Diagram The Extended Gap Model of Service Quality In their model, the authors... | Download Scientific Diagram](https://www.researchgate.net/profile/Simon-Nimako-2/publication/268064020/figure/fig1/AS:295321751048219@1447421600787/The-Extended-Gap-Model-of-Service-Quality-In-their-model-the-authors-conceptualised.png)